Refund and Returns Policy support through Family Court

Overview

Our refund and returns policy lasts up until you have had a consultation. If you have received support and assistance then you will be billed at £60 per hour. Any remaining balance will be refunded.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ashley@ourkidfirst.com.

Need help?

McKenzie Friends

A McKenzie friend may provide moral support for litigants; take notes and help with case papers alongside quietly give advice on any aspect of the conduct of the case.

A McKenzie friend cannot act as the litigants’ agent in relation to the proceedings; manage litigants’ cases outside court, for example by signing court documents; or address the court, make oral submissions or examine witnesses.

If an individual judge wishes they may grant rights of audience to a McKenzie friend to allow them to address the judge in court.